Customer View
Let’s add it up. How many hours in total do you and your staff spend per week trying to find out what part your customers needs, or figure out why their product isn’t working? How many phonecalls and emails? Peering at blurry photo attachments, thumbing through ancient files and searching forgotten corners of warehouses?
Are you tired of dealing with the fallout when, after all that hard work, they still end up with wrong parts, missing components or unplanned downtime?
Imagine if your customer could get the right parts first time, every time. You and your staff could quickly and easily diagnose, troubleshoot and provide maintenance support without endless emails, dusty old manuals or smoke signals?
Simple to use, our one-stop digital platform brings you and your team a single, reliable source of truth for your products and their tech support.
Cloud Based Portal
A cloud based customer portal for accelerated and accurate spare part identification and ordering.
One single, accurate system from which your customer can access all their maintenance information.
Integrated Aftermarket Platform
Offer a one-stop shop for aftermarket sales and support
Your 3D models exploded and customer able to interrogate themselves
Live, interactive web sessions allow complex problem-solving to take place remotely with the customer looking at the same data as you are.
Workflow and Analytics
Automating your aftermarket e-commerce means customers can pick, order, and pay with a few clicks.
At-a-glance data graphics show what, when and how much your customers are buying.